Refund Policy

This Refund Policy applies to payments made directly to Zenith Solutions Limited for training, software, subscriptions, consultancy, technical support, implementation, digital products and other professional services.

By placing an order, signing an agreement, registering for a programme or making a payment, the client or participant accepts this policy together with the applicable quotation, proposal, invoice, contract, registration terms or service-specific conditions.

If a signed contract or project-specific document contains different refund or cancellation terms, that document will take priority for the relevant engagement.

A refund may be considered when a valid written request is received and the circumstances reasonably justify cancellation or repayment.

• The same payment was charged more than once due to a verified duplicate transaction.
• Payment was received for a service that Zenith Solutions Limited is unable to provide.
• The company cancels a paid programme or service and does not offer an acceptable replacement or rescheduled date.
• A cancellation request is received before work, access, procurement, reservation or service delivery begins.
• A refund is specifically permitted under the relevant agreement, proposal, invoice or programme terms.
• Another exceptional circumstance is reviewed and approved by the authorized management of Zenith Solutions Limited.

Unless otherwise required by applicable law or agreed in writing, the following payments and circumstances are generally non-refundable:

• Registration, admission, assessment, certification, application or processing fees stated as non-refundable.
• Services, consultancy hours, training sessions, project milestones or deliverables already completed or accepted.
• Customized software, design, content, reports or other work created according to the client’s approved requirements.
• Digital products, credentials, downloadable materials, licensed content or platform access already delivered or activated.
• Domain, hosting, cloud, licence, subscription, travel, venue, equipment or other third-party costs already committed.
• Failure to attend, participate, provide required information or use an available service after confirmation.
• Requests based solely on a change of mind after service delivery or resource allocation has begun.
• Payments made through unauthorized persons, agents, websites or channels not officially recognized by the company.

Refund requests must be submitted through an official contact channel as soon as the issue becomes known. The request should clearly identify the transaction and the reason for the claim.

• Full name and contact information of the payer or authorized requester.
• Invoice, receipt, registration, order, contract or project reference number.
• Payment date, amount, payment channel and transaction reference.
• Name of the programme, product, project or service concerned.
• Clear explanation of the reason for cancellation or refund.
• Relevant evidence, correspondence or supporting documents.
• Verified bank or payment details if requested for processing.

Incomplete requests may take longer to review. We may request additional information to verify identity, authority, payment ownership or service status before making a decision.

We aim to acknowledge a complete refund request within a reasonable period and ordinarily complete the internal review within 7–15 business days. Complex contractual, project or third-party matters may require additional time.

Once approved, the refund will generally be initiated within 7–15 business days. The time required for the amount to appear may vary depending on the bank, mobile financial service, card issuer or payment gateway.

• Refunds are normally sent to the original payment source where practical.
• An alternative verified account may be used when the original method cannot receive the refund.
• Bank, gateway, card, foreign exchange and transfer fees may be deducted when they are not recoverable.
• Zenith Solutions Limited is not responsible for processing delays caused by financial institutions or payment providers.

If we cancel a paid service or programme before delivery, we may provide a rescheduled date, transfer the payment to an equivalent service, issue service credit or approve a refund for the undelivered portion.

A refund may not apply where delivery is delayed or prevented by circumstances outside reasonable control, including natural disasters, public emergencies, regulatory restrictions, internet or utility failure, political disruption or another force majeure event. In such circumstances, we will reasonably attempt to reschedule, substitute or continue the service.

Where a partial refund is approved, Zenith Solutions Limited may deduct reasonable amounts for services delivered, staff time, administrative work, materials, taxes, transaction charges and non-cancellable third-party commitments.

A calculation or explanation of the approved amount may be provided with the decision. Any credit note, service credit or transfer to another programme will be subject to the conditions communicated at approval.

Zenith Solutions Limited may update this Refund Policy to reflect changes in services, payment systems, business practices or legal and regulatory requirements. The updated version will be published on this page with a revised date.

The policy in effect on the relevant purchase or agreement date will generally apply unless a later change is required by law or is more favourable to the customer.

If you have a question, cancellation request or concern about a payment, contact Zenith Solutions Limited through an official contact channel. We will review the matter in good faith and seek a fair resolution consistent with the applicable agreement and this policy.

This policy does not remove any mandatory rights or remedies available under applicable law.