Privacy Policy

Zenith Solutions Limited respects the privacy of its clients, trainees, employees, trainers, consultants, suppliers, business partners, website visitors and other stakeholders. We are committed to handling personal information responsibly, transparently and securely.

This Privacy Policy applies to information collected through our official website, online forms, digital platforms, training management activities, business communications, service agreements and other interactions with Zenith Solutions Limited.

By accessing our website, submitting information or using our services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

We may collect personal, professional, technical and service-related information depending on how you interact with our company. The nature of the information collected will vary according to the requested service or activity.

• Full name, date of birth, gender, photograph and other identification information.
• Residential or business address, telephone number, email address and other contact details.
• National ID, birth registration number, passport information or other identity documents where required.
• Educational qualifications, professional experience, skills, employment history and training information.
• Organization name, designation, business registration information and official contact details.
• Application forms, attendance records, assessment results, certificates and programme participation data.
• Payment, billing, invoice and transaction-related information where applicable.
• Messages, feedback, inquiries, complaints and other communications submitted to us.
• Website usage information such as IP address, browser type, device type, operating system and visited pages.

Information may be collected directly from you, from your authorized organization or through approved systems and platforms used for delivering our services.

• When you complete a registration, admission, application, recruitment or contact form.
• When you communicate with us by telephone, email, letter, social media or in person.
• When you participate in training, assessment, certification, consultancy or project activities.
• When you enter into a service agreement, contract, partnership or other business relationship with us.
• When you browse our website or interact with its features, links, forms and digital services.
• When an authorized government agency, development partner, client or partner organization shares information for an approved activity.

Zenith Solutions Limited uses collected information only for legitimate operational, contractual, administrative, legal and service-delivery purposes.

• To respond to inquiries, requests, complaints and service-related communications.
• To process registration, admission, assessment, certification and training applications.
• To deliver IT, software, consulting, training, outsourcing and business support services.
• To verify identity, qualifications, eligibility and submitted documentation.
• To maintain attendance, assessment, certification and programme monitoring records.
• To prepare invoices, process payments and maintain financial and accounting records.
• To manage contracts, partnerships, projects, tenders and official business relationships.
• To improve our website, digital platforms, customer experience and overall quality of service.
• To comply with applicable laws, regulatory requirements and lawful instructions from competent authorities.
• To protect the rights, property, systems and security of Zenith Solutions Limited and its stakeholders.

We process personal information only when there is an appropriate and legitimate reason to do so. Depending on the nature of the service, processing may be based on your consent, contractual requirements, legal obligations or our legitimate business interests.

• You have provided consent for a specific purpose.
• Processing is necessary to provide a requested service.
• Processing is required to perform an agreement or contractual obligation.
• Information must be maintained to satisfy a legal, regulatory or government requirement.
• Processing is necessary for legitimate operational, security or administrative purposes.

Zenith Solutions Limited does not sell, rent or trade personal information. Information may be shared only when necessary for an approved service, legal responsibility or legitimate business activity.

• Government ministries, departments, regulatory bodies and authorized public agencies.
• Project clients, development partners and approved implementation partners.
• Assessment bodies, certification authorities and recognized training-related organizations.
• Professional advisers, auditors, legal representatives and financial institutions.
• Technology, hosting, communication and other service providers working on our behalf.
• Law enforcement agencies or competent authorities when disclosure is legally required.

Where appropriate, third parties receiving information are required to maintain confidentiality and use the information only for the authorized purpose.

Our website or digital communications may contain links to websites, applications or services operated by third parties. These external services may maintain their own privacy policies and data-processing practices.

Zenith Solutions Limited is not responsible for the content, security, availability or privacy practices of third-party platforms. We encourage users to review the applicable privacy policy before providing personal information through any external website or service.

Some training, education or development programmes may include participants who are under the legally recognized age of adulthood. Where applicable, personal information relating to such participants will be collected only for legitimate programme purposes and with appropriate authorization.

• Consent may be obtained from a parent, guardian or authorized institution where required.
• Information will be limited to what is reasonably necessary for registration, safeguarding and programme delivery.
• Additional care will be taken when storing, using or sharing information relating to younger participants.
• Such information will not knowingly be used for unauthorized advertising or unrelated commercial purposes.

Certain technology, cloud hosting, communication, consultancy or project-related services may involve processing or storing information through service providers operating outside Bangladesh.

Where international processing is necessary, reasonable steps will be taken to ensure that information is handled securely, confidentially and consistently with applicable contractual and legal requirements.

Zenith Solutions Limited may revise this Privacy Policy when necessary to reflect changes in our services, technologies, business activities, legal responsibilities or regulatory requirements.

The updated policy will be published on this page with a revised effective date. Users are encouraged to review this page periodically to remain informed about how personal information is collected, used and protected.